Privacy Policy

1. Who we are

This policy is issued by Integrated Solutions and Technology W.L.L. (“we”, “us”), a limited liability company registered in the State of Qatar under Commercial Registration No. 123340, holding Commercial Licence No. 260142, with its registered office at:

Building 53, 3rd Floor, Block C
Al Mirqab Mall, Street 840
Zone 39, Al Mirqab Al Jadeed
Doha, State of Qatar

Contact for privacy matters: info@integratedsolutions.space

2. What this policy covers

This policy applies to:

• this website;
• our communications with people who contact us;
• our software, systems analysis, data and integration services for business customers; and
• our planned WhatsApp Business Platform integration service. That service is not yet available. Section 5 describes how we will handle data once it is.

3. Information we collect

Visitors to this website

This website has no contact forms, no user accounts, no cookies, no analytics and no advertising or tracking tools. It loads no content from other companies’ servers. When you visit, our website hosting provider, Hetzner Online GmbH automatically processes technical information that every web request contains: your IP address, browser type, the page requested and the date and time. This is used only to deliver the website and keep it secure.

People who contact us

If you email or call us, we receive your name, your email address or phone number, and whatever you choose to tell us in your message.

Business customers

When we provide services to a business, we collect the business’s details and the names, business email addresses and phone numbers of its contact people, together with the contract, billing and project information needed to deliver the work. Where a project requires it, we may also be given access to the customer’s own systems and data.

WhatsApp Business Platform data (when the service is available)

For a business that connects its WhatsApp Business account to our service, we will process, on that business’s behalf:

• information Meta provides when the business connects its account through Meta’s signup flow (Facebook Login for Business): its business portfolio ID, WhatsApp Business account ID, business phone number ID and display name, the permissions it granted to our application, and the access tokens Meta issues for that business;
• the business’s message templates;
• the phone numbers and WhatsApp profile names of the people the business messages, or who message the business;
• message content, and message status information such as sent, delivered and read times; and
• the business’s own records of consent (opt-in) that it supplies so that messages are sent only to people who agreed to receive them.

4. How and why we use information

• To reply to you when you contact us.
• To provide our services to business customers, including analysis, development, integration, support and maintenance.
• To send WhatsApp messages on behalf of a business customer, only as that business directs, and to report their delivery status back to it (when the service is available).
• To operate and secure this website and our systems, and to prevent misuse.
• To meet legal obligations, such as keeping accounting records and responding to lawful requests from authorities.

We do not sell personal information. We do not use it for advertising. We do not use data processed for a business customer for our own purposes or for any other customer.

5. WhatsApp Business Platform integrations

When the service is available, each business customer connects its own WhatsApp Business account through Meta’s official onboarding flow. The business owns that account and remains responsible for its relationship with its own customers, including obtaining their consent before messaging them.

We will act on the business’s behalf. We will process WhatsApp data only to provide the messaging services the business has asked for, following its instructions, Meta’s terms and policies, and applicable law. We will keep each business’s data separate from every other business’s data.

Messages sent through the WhatsApp Business Platform pass through Meta’s systems. Meta processes them under its own terms and privacy policy, which we do not control.

6. Customer communications

We contact our business customers by email, phone or WhatsApp about the services we provide to them.

If you receive a WhatsApp message from a business that uses our service, the message comes from that business. To stop receiving its messages, tell the business, or use WhatsApp’s own block and report options. You may also contact us. We will pass your request to the business and stop sending further messages to you on its behalf.

7. Who we share information with

• Meta Platforms, to deliver WhatsApp messages on behalf of business customers (when the service is available).
• The business customer on whose behalf the information was processed.
• Service providers who help us operate, such as our website hosting provider, Hetzner Online GmbH and our email service provider, Namecheap, Inc. (email forwarding) and Google LLC (Gmail). They may process information only for us and under written terms.
• Authorities and professional advisers, where the law requires it or where needed to protect our legal rights.

Some of these providers may store or process information outside the State of Qatar. Where that happens, we take the steps required by applicable law to protect it.

8. Data security

This website is served over an encrypted (HTTPS) connection and collects no personal information through its pages.

For our services, we limit access to personal information to the people who need it to do their work, and we keep each customer’s data separate. When the WhatsApp service is available, we will store Meta-issued access tokens in encrypted form and use them only for the business that issued them.

No system is completely secure. If we become aware of a breach affecting personal information, we will notify the affected business customers and, where the law requires, the relevant authority and the people affected.

9. Data retention

• Enquiries: kept for as long as needed to answer them and any follow-up, and for no longer than two years after our last contact, unless they become part of a customer relationship.
• Business customer records: kept for the duration of the relationship, and afterwards only for as long as Qatari law requires, for example for accounting.
• WhatsApp message data (when available): kept only for as long as needed to deliver messages and report their status, or for the period the business customer sets. It is deleted within 30 days after the business disconnects its account or ends its contract, unless the law requires us to keep it longer.
• Website server logs: kept by our hosting provider for a limited period, for security and operation.

10. Your rights

Subject to applicable law, including the State of Qatar’s Law No. (13) of 2016 on Protecting Personal Data Privacy, you may ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information;
• stop processing your information, or withdraw a consent you gave; and
• explain how your information has been used.

Send requests to info@integratedsolutions.space. We will reply within 30 days. We may need to confirm your identity before acting. If the information was processed for a business customer, we will refer your request to that business and help it respond.

11. Data deletion requests

You can ask us to delete your personal information at any time. Our data deletion instructions explain exactly how, and what happens next. They are published at a permanent address on this website.

If you connected a business account to our application using Facebook Login, you can also remove our application in your Facebook settings and then ask us to delete the related data, as described on that page.

12. Children

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children.

13. Changes to this policy

We will update this policy when our practices change, including when the WhatsApp service becomes available, and we will change the “last updated” date at the top of this page.

14. Contact

Integrated Solutions and Technology W.L.L.
Building 53, 3rd Floor, Block C
Al Mirqab Mall, Street 840
Zone 39, Al Mirqab Al Jadeed
Doha, State of Qatar
Email: info@integratedsolutions.space